Is my accommodation ready, safe and fit to accommodate paying guests?
LoveBnB requires that all our hosts comply with the latest fire, smoke, gas and health and safety regulations as stipulated by their local authority. Also all LoveBnB accommodation is required to be registered with the local authority to accept paying guests.
What should I do if I don't get a reply from the host/owner?
For general messages you should allow the owner the time they say they will take to respond on their profile page. For booking requests the host will normally get back to you within 24 hours often much sooner. Always make sure your resercation is confirmed before booking flights or making other bookings to be sure.
How do I contact the host/owner?
Always use the secure LoveBnB message system and never send direct emails. You should never give out any personal or contact details such as email addresses, postal addresses, bank details of any kind especially passwords or PIN numbers otherwise we cannot guarantee your online security.
How do I contact LoveBnB?
You can contact us via sending a message on the contact us page, writing to us or phoning us using any of the contact details on our contact page or by using the contact us link.
My booking request was declined. When will I get my money back?
Any deposit you've paid will be refunded immediately by your host according to their terms and conditions.
Why can't I find my listing in the search results?
Check your search filters to make sure the ones you'e entered such as number of guests, number of rooms, price filter etc. match those of your accommodation exactly. If you've entered any dates make sure your accommodation is available on those dates.
When will I get my security deposit back if I've paid one?
Your host will return this to you when you check-out.
What do I do if something's not working on my listing?
It's most likely a browser issue. We recommend using the most current versions of Internet Explorer, Safari, Google Chrome, or Mozilla Firefox. Upgrading your browser should fix any glitches.
How do I leave a review on LoveBnB?
When you have checked out you will be able to leave feedback/review your stay on the host's profile page. We recommend that you do this and be fair, reasonable and honest about the experience you've had.
Do hosts pay any fees to LoveBnB?
LoveBnB charges a commission of 10% plus vat for the use of it's platform and services. This is deducted from the booking fee when payment is taken from the guest.
What fees do guests pay?
LoveBnB is completely free for travellers and guests to search and book accomodation. The price shown on the LoveBnB website is the price paid by the guests with no hidden extras or service charges with the exception of vat.
I'm a guest - should I take out separate travel insurance?
Read and get to know the cancellation policy which your host will display ontheir listing which apply to your stay and if you feel this doesn't financially cover your trip sufficiently in the event of cancelling your trip for any reason, we advise you seek independent reputable travel insurance for extra peace of mind. If the hosts cancels for any reason and at any time you will receive a full refund of all fees paid.
I'm a host - should I ask for a security deposit?
Whether you ask for a security deposit and how much you ask for will depend on your own position and feelings. It will depend to a large extent on your accomodation and contents insurance and what is covered against loss and damages. Does your policy have an excess, and if so how much. Also consider your own thoughts about what you would want guests to pay for should any accidental, or otherwise, damages occur.