Privacy and Cookie Policy

We are committed to safeguarding the privacy of our website visitors and our Site is governed by the Privacy Policy. This Policy explains how and for what purposes we use the information collected about you.

Please read this Policy carefully. By using www.lovebnb.com  (the Site)  and any services we offer, you are agreeing to be bound by this Policy in respect of the information collected about you.

If you have any queries or comments about the policy, our use of your personal information or wish to unsubscribe from messages from us, please get in touch by writing to the 'Privacy Manager' at the above address.

In general, we use the information we collect about you to:

  • provide, supply, transmit and upload any of the products, services, facilities and capabilities displayed or referred to on the Site;
  • pass your messages on to Accommodation Providers;
  • provide information services to relevant third parties
  • improve the features, products and services we offer;
  • support our own marketing and promotion effort;
  • keep you informed with information relevant to your interests.

 

Personal Information Collected

When you visit, register or use the services on the Site, you may be asked to provide certain information about yourself, including your name, contact details, bank details, credit or debit card as Accommodation Providers or anyone interested in accommodation or the products & services offered by us. We may also collect information about how you use the Site including your searches, the accommodations and pages you look at, the advertisers or Accommodation Providers you contact and the contents of the emails you send to them. We will collect information on your use Finally, we may also collect information from any correspondence that you have with us as well as your IP (internet protocol) address and cookies which may uniquely identify your browser or account. This will help us with verification and identity. Collectively, we refer to this as "Your Information".

All of the areas on the Site where you might enter personal information assume your agreement and consent (or otherwise) to our use of your Information. We always use the most recently submitted information or form to reflect your current consent status. If you are a registered user, but not signed in when you submit a form, we won't be able to use your saved settings so will deem your consent choice to be as per the form you submit at the time.

 

How we use your information

Your Information will enable us to provide you with access to all parts of the Site (in accordance with the Terms of Use and to supply the services you have requested. We may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.

We may use your Information to contact you for your views on our services and to notify you occasionally about important changes or developments to the lovebnb.com Site or any of our products and services. Where you have consented, we may also use your Information to contact you with details about any other products or services or other suitable accommodations we, or our advertisers offer that may be of interest to you. Where you have consented to being contacted by third parties, we may make your Information available to them. If you change your mind about being contacted in the future, please write to us at the address above.

When you contact us, we may keep a record of your communication to help resolve any issues that you might be facing.

The following features, by their nature, require and make use of personally identifiable information.

 

Payment Details

When you take advantage of any of our products and services and book any accommodation we will take certain information from you such as the name on the card, card number, start date, expiry date, security code or issue number as well as your bank details and some additional personal information. This information will be used to take the agreed payment. Any credit card information or bank details will be stored by the card merchant and only if you take advantage of products and services in the future will you get the choice to use the same card and we will then call for the information from the card merchant. You can choose not to have your card stored should you so wish.

 

Feedback

You may be asked to rate our services once you have booked accommodation. We may ask you to answer up to five questions about your experience and conclusions.. This information will be recorded on the Site and may be published for the Accommodation Providers to view and general members of the public that use the Site.

 

Who has access to the information you provide or we collect?

We retain access to all personal information that we have collected from you. Where any of our products and services is available via the Site, the Accommodation Providers will have access to that information. Their use of your personal information is governed by their privacy policies. We are not responsible for the privacy policies and practices of any other sites, even if you access them using links from the Site.. We therefore recommend that you check the policy of each site that you visit and make sure that you are comfortable with the terms of such policies before providing any personal information.

If our business enters into a joint venture with or is sold to or merged with another business entity, your Information may be disclosed to our new business partners or owners.

If we offer or supply a service to you that is provided on our behalf by a third party we may have to pass your Information to them in order to deliver the service. By using the Site you consent to us providing your Information to the third parties licensed by us to provide such services. We may also use third parties to provide services on our behalf which may include processing (but not using themselves) your Information e.g. to complete partial addresses or to augment the information we hold about you. In either case, we will not pass your data to anyone who is not also registered with the Data Protection Act or is not subject to these or similar provisions in our contract with them and we will not allow the third party to use your Information commercially without your consent.

We will not otherwise disclose, sell or distribute your Information to any third party without your permission unless we are required to do so by law.

 

Cookies and Tracking

Like many sites and software, we use 'cookies' to enable us to personalise your visits, simplify the signing-in procedure, keep track of your preferences and to track the usage of the Site. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent sites using cookies (your browser's help screen or manual will tell you how to do this), but please note that this may reduce the functionality of the Site

Like all sites, our servers automatically record 'log files' containing information about the volume and characteristics of the Site traffic e.g. IP address, numbers of pages viewed, length of time spent on site etc. We use log files to build pictures of how the Site is used that help us to monitor and improve our service. We cannot identify you from your log files.

We use Google AdWords remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who have not yet completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookie to serve ads based on someone's past visits to the our website. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy.

 

Security, storage and transfer of information

We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission (unless they are providing services as outlined above and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. If we are working with third parties we will require them to have in place similar measures to protect your Information.

All of the information we collect or record is restricted to our offices. Only employees and Licensee's who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you.

We will retain your information for a reasonable period or for as long as is required by law.

We process personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.

 

Changes to the Policy

We may change this Policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. Any changes to this Policy will be posted on the Website.

The information contained in the Site is subject to change without notice.